Respect Recipients' Time This is the fundamental rule.As the message sender, the onus is on YOU to minimize the time your email will take to process. For every recipient you add, you are dramatically multiplying total response time. When there are multiple recipients, please don't default to 'Reply All'. Tighten the Thread Some emails depend for their meaning on context. Attack Attachments Don't use graphics files as logos or signatures that appear as attachments.
Even if it means taking more time at your end before sending. Short or Slow is not Rude Let's mutually agree to cut each other some slack. Quash Open-Ended Questions It is asking a lot to send someone an email with four long paragraphs of turgid text followed by "Thoughts? Even well-intended-but-open questions like "How can I help? Email generosity requires simplifying, easy-to-answer questions. "Can I help best by a) calling b) visiting or c) staying right out of it?! Maybe you only need to cc a couple of people on the original thread. Which means it's usually right to include the thread being responded to. Time is wasted trying to see if there's something to open.Given the email load we're all facing, it's OK if replies take a while coming and if they don't give detailed responses to all your questions. Celebrate Clarity Start with a subject line that clearly labels the topic, and maybe includes a status category [Info], [Action], [Time Sens] [Low Priority]. If the email has to be longer than five sentences, make sure the first provides the basic reason for writing. But it's rare that a thread should extend to more than 3 emails. Even worse is sending text as an attachment when it could have been included in the body of the email. Give these Gifts: EOM NNTR If your email message can be expressed in half a dozen words, just put it in the subject line, followed by EOM (= End of Message).